Reference

Privacy Policy for Your Account Data

Our privacy terms tell you what we collect from an account, an Android or iPhone session, and the support requests you send.

Account dataCookie choicesDevice logsSupport requests
roratoto Privacy Policy for Your Account Data
CONTACT PATHS

Where to Send Privacy Requests

Use the channel that matches your request. For a copy of stored data, a correction, or a phone and email change, live chat is the fastest…

Live chat Use live chat from 09:00-23:00 WIB when you want a fast answer about stored…
Email Email works well if you need a written trail for a copy request or…
WhatsApp WhatsApp is useful for follow-up after you leave the page.
DATA HANDLING

How We Handle Your Data

We keep the privacy record tied to the account you open, the browser you use, and the requests you send from support.

What we collect

We keep the name, email or phone, login time, and support thread that you submit when you open an account or change a profile field. That record helps us confirm access and answer your request without asking for the same data twice.

Cookie markers

Our cookies remember language choice and session state on Android Chrome, iPhone Safari, and desktop browsers, whether you open Live Baccarat or Mega Fishing. They help keep the same page state when you return, and you can clear them through your browser tools.

Device signs

We log device model, browser version, and network location so we can spot unfamiliar access and protect the account. Those signals also help us identify which device last changed a password or contact detail.

Security steps

When you change a password, email, or phone number, we may send a code to the registered contact before we process the request. That extra step blocks changes made by someone who does not own the account.

Retention

We keep records only as long as they are needed for support, fraud checks, dispute handling, and legal duties under local law. After that period, we remove or anonymise them according to our storage rules.

How to ask

To ask for a correction, copy, or deletion request, send the request through the registered contact path with your account ID. We will confirm ownership first and then process what local law allows.

Common Privacy Policy Questions

These are the privacy questions we hear most from Indonesia accounts. Each answer explains what we keep, how we verify the request, and what happens when local law changes the access path. If your case is unusual, send the request through the registered contact channel and we will check the account record before we act.

We keep the name, email or phone, login time, device type, and support thread you send when you open an account. If you use DANA, OVO, GoPay, or QRIS, we may also keep the reference code and status.

Yes. Cookies remember language choice, session state, and consent signals on Android Chrome, iPhone Safari, and desktop browsers. They help the page remember where you left off, and you can clear them in your own browser settings.

Yes. Send the request from your registered contact channel and include your account ID so we can confirm ownership first. Access depends on local law and is available only where local law permits.

Use the contact address already linked to your account, then ask support to start the change. We verify the request before it takes effect so nobody can alter your details without approval.

We keep records only as long as they are needed for support, security, dispute handling, and legal duties. After that, we remove or anonymise them according to our storage rules.

Only the staff and service providers who need the data for a specific task can access it. We limit access by role and do not share your profile details for unrelated use.

If access is not allowed in your area, we do not provide it there. When local law permits, the same privacy terms apply and the support path stays the same.